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Happy Couple

Discover Premier Personal Alarms Tailored for Senior Safety in the UK

Enjoy independence & peace of mind anywhere you go with the  elderly alarm pendant

Secure Your Safety: Order Your SOS Alarm Now!

Assure Support Fall Alarms

Assure Support SOS Alarms offers personalized alarm solutions for vulnerable individuals across the UK, ensuring prompt assistance for you or your cherished ones whenever it's needed.
 

Falls pose a significant risk, often going unnoticed. Statistics reveal that one in every three adults aged 65 and above, and half of those over 80, experience at least one fall annually.

  • The call is answered IN 60 seconds.

  • 24/7 monitoring and assistance

  • Works via GPS - No landline or wifi required

  • Free SOS alarm (with monthly subscription)

  • Lanyard and wrist strap included

  • App available for next of kin

  • Fall detection

  • Geofencing available

  • WATER-RESISTANT

  • 30-day money-back guarantee*

  • USE ANYWHERE WITHIN UK

  • Protect Yourself

Get your SOS Alarm Today

24/7 Support

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Value for Money

Mobile Fall Alarm

Discover peace of mind with our Personal Alarm, meticulously tested in our UK distribution warehouse before arriving ready for immediate use. Enjoy the assurance of a one-year warranty, with flexible payment options available. Don't underestimate the risk of falls – they're a common yet frequently disregarded source of injury. Statistics reveal that approximately 1 in 3 adults over 65 and half of individuals over 80 experience at least one fall annually.

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full detection

24/7 Monitoring Centre

GPS Tracking

Hotline Consultant

Specialist Response Group

080 0861 1057

Our team comprises medically trained professionals dedicated to delivering top-notch service precisely when you need it. We pride ourselves on answering every call within 60 seconds, ensuring swift assistance during critical moments.

Our Services

Explore Our Diverse Array of Services Tailored to Fulfill Your Requirements

  • Do I wear my device in bed?
    you can wear your device in bed.
  • How is the alarm unit installed?
    The alarm unit can be located virtually anywhere in your home. You will need telephone line with a modern phone socket and a mains power point close by. assure assistance uses the existing telephone line – you do not need another installed.
  • Do I need to check that my device is working?
    Yes. Ideally, you should activate your device at least once a month and make a test call to our team. It gives you the reassurance that your alarm is working and lets us know its fine too.
  • What happens if I press my alarm unit accidentally?
    If you press either button by mistake just tell the operator when they speak to you that it is an accidental call and they will cancel it. The operator will be pleased that you are safe.
  • Do I have to pay extra if I press my pendant to contact you?
    he simple answer is no, as everything is included in your plan. We do not charge you any extra if you activate your alarm.
  • What happens if my equipment develops a fault?
    Generally, it is rare for our units to develop a fault. In the unlikely event that an issue occurs our team will aim to quickly resolve any fault, replacing your unit if the fault cannot be fixed remotely. The device has batteries which will last for approximately 18-24 months and has an excellent reputation for reliability.
  • How is the alarm unit activated?
    There are two ways to activate the personal alarm unit and get help from the assure assistance alarm centre: 1. By pressing the red button on the base unit.2. By pressing the button on your pendant or wrist band.3. If you have a fall sensor, this will automatically activate the alarm if you fall. You can also use it as a normal pendant.
  • What happens when I press the button on my device?
    When you press the button on your unit , it connects you to our team. Our operator will have your details on the screen, which include your name, address, doctor, key holder and next of kin information as well as any relevant medical details. We will speak to you via the powerful loudspeaker and microphone in the base unit to establish your situation and decide the best course of action. If possible we will stay on the line with you until help arrives. If we call the emergency services, your next of kin will be also be informed. No call will be cancelled until the operator is sure the call has been dealt with appropriately.
  • How do I wear my device?
    We provide you with a full wearing kit with your Alarm that includes options to wear on your wrist, neck or belt clip. This kit allows you to change your wearing option at any time should you want to.
  • Will my alarm unit work if there is a power cut?
    Yes. Your alarm unit will still work as it has a battery back up which will power the unit for approximately 48 hours.
  • How long will my new alarm take to arrive?
    All of our parcels are dispatched via Royal Mail’s etc tracked 24 service. That means if you place your order by 1pm on a Monday, you can expect your alarm to arrive on Tuesday – meaning you can get up and running with our service in under 24hrs. Any orders placed after 1pm should arrive just one working day later.
  • Can I install the alarm unit by myself?
    Yes. We try to make everything simple when it comes to installing the equipment. The Assure assistance base unit simply needs to be plugged into your existing telephone socket and also needs to be plugged into the mains for power. It really is that simple. If you don’t feel confident about anything, you can always give us a call and we will guide you through the whole process.
  • Can I order an extra device?
    Yes, also you can choose couple plan.
  • Who can use our alarm service?
    The service we offer is ideal for anyone who may live alone at home who wants to stay independent. A alarm is especially helpful if you have a long term medical condition such as arthritis, angina, diabetes or a have had a stroke. Our alarm plan is particularly helpful if you have become a little unsteady on your feet and may be susceptible to a fall.These also also offers peace of mind for people who have family who live some distance away or for individuals who may be vulnerable and need assistance occasionally.
  • What do I get for my annual fee?
    Whichever plan you choose you will receive everything you need. This includes: Alarm base unit and connecting cables. Waterproof pendant with wearing kit ( lanyard and wrist band). Fall sensor (Fall Plan only) Access to our 24/7 monitoring team
  • Can I wear my device in bath?
    The device we supply is waterproof. However, we generally suggest you put your device at low level in the bathroom so you can reach it if you fall or get stuck in the bath. The device is fine to wear in the shower or bath but should not be fully submerged under water.
  • What happens if I cannot hear you or speak to you?
    Don’t worry, if we have received a call and do not get a response, we will telephone you back immediately. If you do not respond to that call, the operator will have all the information they need to know where to send help and will ask one of your nominated key holders to visit you and check you are safe and well. If you have no local contacts we will call the emergency services. No call will be cancelled until the operator is sure the call has been dealt with appropriately.
  • How do I pay for my alarm service?
    Direct Debit: This is the safest and simplest way to pay for your alarm. You won’t pay anything on the day of purchase and we will write to you when your Direct Debit is set up to take payment. We will still dispatch your unit for next working day delivery.
  • How many key holders do I need to have?
    Ideally, we would suggest you have one key holder who lives within 20 minutes of your home. We appreciate that this is not always possible. If you do not have a trusted friend or relative living close by, all we ask is that you have a key safe installed. This will allow authorised people to access to your home in the event of an emergency.
  • Can I talk through my device?
    Even though you cannot speak through the device, the powerful microphone in the base unit is extremely sensitive and will enable you to converse normally with our Operator.
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